Customer Service

We're helpers, by nature. What can we do for you?

We want your banking experience to be as positive as possible. That’s why we’re here, whenever you need us, to answer questions and send you to the right place. Here you can e-mail us a question, call us, check out our Frequently Asked Questions and find the forms and applications you need. It’s banking made easier. (And if it’s not, we’d love to hear about it.) Our Customer Service Call Center has Representatives available Monday - Friday, 7:00 a.m. to 7:00 p.m. and Saturday 9:00 a.m. to 5:00 p.m.

Reminder: To send personal or sensitive information, please email through our SecureMail system. For all general questions, please email through the form below or call ASB Customer Service at (806) 767-7000 or 1-800-531-1401.

Contact American State Bank

Your name Your email What can we do for you today?

You can also contact us by phone:

American State Bank

Toll-free: (800) 531-1401
Local: (806) 767-7000

Frequently Asked Questions

1. How do I access my account?
2. How do I choose the checking account that is best for me?
3. How do I change my address?
4. How do I request an ASB Debit Mastercard^®?
5. How do I close my account?
6. How do I change my legal name?

Bank–on–Line Information

• Frequently Asked Questions
• Personal Online Banking
• Business Online Banking
• Test Drive Personal
• Test Drive Business
• iStatements

Forms & Applications

Choose one of the options listed below to submit your completed form or application for processing (Please note that these forms are for ASB customers only):

• Commercial Bank–On–Line Enrollment Form (353KB)
• Personal Bank–On–Line Enrollment Form (377KB)
• Business Debit Card Application (447KB)

Once you have filled out the form:

1. Print the completed form and bring it by your local branch.
2. Fax the completed form: (806) 747-5921
3. Mail the completed form:
   American State Bank

   Attn: Customer Service

   PO Box 1401

   Lubbock, TX 79408