Job Description

Position Purpose

Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Has basic knowledge of simple deposit and loan products and services. Identifies sales and referral opportunities and strives to meet related goals. Also has the ability to backup the Teller Department when necessary to maintain service levels.

Essential Functions and Basic Duties

1. Assumes responsibility for the effective and professional performance of financial service functions.
   • Presents and explains Bank products and services to clients and assists in meeting their financial needs including the following: opening, closing and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and basic consumer loans.
   • Answers questions and solves problems for clients by listening, collecting data, and securing answers.
   • Profiles clients to identify sales opportunities.
   • Uses lead lists and other strategies to develop methods of generating additional business.
   • Maintains 90-Day and Weekly Sales Plans to prioritize sales activities in an effort to meet goals specified on the Performance Scorecard.
   • Reports weekly sales production and plans at weekly sales meetings.
2. Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
   • Resolves client requests and questions promptly, courteously, and professionally.
   • Receives and processes new client accounts and changes to existing accounts such as names changes, address changes, product changes, and other account maintenance as requested.
   • Maintains privacy of customer account information.
   • Maintains and projects the Bank’s professional reputation.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
   • Assists area personnel as required.
   • Keeps supervisor informed of area activities and significant problems.
   • Completes required reports and records accurately and promptly.
   • Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
4. Assumes responsibility for related duties as required or assigned.
   • Actively and professionally sells Bank products and services. Responsible for meeting sales production goals.
   • Performs related clerical duties as needed.
   • Ensures that work areas are clean, secure, and well maintained.

Performance Measurements

1. Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Good business relations exist with clients. Client problems and questions are courteously and promptly resolved.
3. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Supervisors are appropriately informed of area activities.
4. Required reports and records are accurate, complete, and timely.
5. Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services and meet sales production goals.
6. The Bank’s professional reputation is maintained and conveyed

Education/Certification:

High school graduate or equivalent.

Required Knowledge:

Good understanding of financial services and products provided.

Understanding of customer bookkeeping procedures.

Experience Required:

None, but related office experience is preferred such as P.C. application skills, Word, and Excel.

Skills/Abilities:

Excellent communication and public relations skills.

Professional appearance and attitude.

Ability to operate related computer applications and business equipment including 10-key and telephone.

Solid math and bookkeeping abilities.

Physical Activities and Requirements of this Position

Finger Dexterity

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing

Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength

Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

Working Conditions

No hazardous or significantly unpleasant conditions (such as in a typical office).

Mental Activities and Requirements of this Position

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability:

Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability:

Ability to use passive vocabulary of 5,000-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.

Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.