Job Description

Position Purpose

Responsible for providing clerical support for commercial lending activities. Types, prepares, and files a variety of documents. Opens, monitors, updates, and services business accounts. Opens mail and performs miscellaneous clerical functions as needed. Provides high quality and professional service to customers.

Essential Functions and Basic Duties

1. Assumes responsibility for the effective performance of assigned clerical, and account processing functions.
   • Opens, monitors, maintains and services business accounts. Monitors accounts for kiting activity.
   • Orders checks for businesses. Sends out merchant supplies and mails merchant statements.
   • Makes transfers for businesses. Processes loan payments and tracks insurance on business loans.
   • Monitors monthly fees charged to businesses.
   • Monitors disbursements on construction and development loans.
   • Types a variety of documents, records, and reports. Types monthly Department reports.
   • Maintains, organizes, and updates business files. Makes address changes as needed.
   • Opens, sorts, and distributes mail.
   • Monitors needs of New Accounts and provides back up as necessary
2. Assumes responsibility for establishing and maintaining effective business relations with customers.
   • Assists with questions and problems courteously and promptly.
   • Obtains and conveys information as needed.
   • Maintains the Bank's professional reputation.
3. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Bank personnel and with management.
   • Coordinates activities with branches and related departments and obtains or conveys information as needed.
   • Assists, supports, and replaces Commercial Lending personnel as needed.
   • Keeps management informed of area activities and of any significant problems.
   • Attends and participates in meetings as required.
4. Assumes responsibility for related duties as required or assigned.
   • Assists in preparing loan documents.
   • Performs miscellaneous merchant account services.
   • Ensures that work area is clean, secure, and well maintained.
   • Completes special projects as assigned.

Performance Measurements

1. Business accounts are opened, monitored, serviced, and maintained in accordance with established policies and procedures.
2. Document preparation is accurate, neat, and timely.
3. Files are current and well organized.
4. Miscellaneous clerical functions are efficiently and effectively completed.
5. Professional working relations exist with customers. Assistance is provided as needed. Questions are answered courteously and promptly.
6. Good working relations and communications exist with Bank personnel and with management. Assistance and support are provided as needed. Management is appropriately informed.

Education/Certification:

High school graduate or equivalent.

Required Knowledge:

Basic knowledge of business account services and procedures.

Familiarity with business loan programs and service requirements.

Familiarity with general loan documentation helpful.

Personal Banker I certification completed and passed.

Experience Required:

Prior experience helpful, particularly in a financial environment.

Skills/Abilities:

Accurate and attentive to detail.

Well organized.

Strong typing abilities.

Ability to assist others.

Able to use computer, adding machine, copy machine, and basic business equipment.

Physical Activities and Requirements of this Position

Finger Dexterity

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing

Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength

Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

Working Conditions

No hazardous or significantly unpleasant conditions (such as in a typical office).

Mental Activities and Requirements of this Position

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability:

Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability:

Able to use a passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.

Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.

Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.